Your jacket is handcrafted with care by skilled artisans, and we want you to absolutely love it.
A note on handloom & natural fabrics Each jacket is made from handwoven khadi, linen, or cotton—fabrics that celebrate the beauty of handcraft. You might notice slight variations in weave, natural slubs, or subtle color differences. These aren't flaws; they're the signature of something made by hand, not machine. Every piece is unique, just like the hands that made it.
5-Day Window You have 5 days from delivery to initiate a return or exchange—enough time to try it on, check the fit, and make sure it's perfect for you.
What we need
- Jacket must be unworn and unwashed
- All tags attached
- Original packaging intact
Important: Please film your unboxing when the package arrives. If there's any transit damage, this video helps us resolve things immediately and get you a replacement without delay.
The process
- Email us at auretiofficial@gmail.com within 5 days of delivery
- We'll send you a prepaid return label within 48 hours
- Ship the jacket back to us
- Once we receive and inspect your return, we'll process your refund or exchange within 2-3 business days
- Refunds are issued to your original payment method. Please allow 5-7 business days for your bank to reflect the credit.
Exchanges Subject to stock availability. If your preferred size or style isn't available, we'll process a full refund instead.
Why inspection matters: Since each piece is carefully handmade, we inspect returns to ensure the jacket is in its original, unworn condition. We reserve the right to refuse refunds for items that show signs of wear, washing, alterations, or damage. This protects both you and future customers—everyone deserves a pristine piece.
We cover return shipping because we believe in making this easy for you. Our only ask? Help us take care of these jackets the way our artisans intended.
Questions? Reach out anytime at auretiofficial@gmail.com. We respond within 24 hours and we're here for you.