Terms of service

Welcome to Aureti. These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "Customer" or "You") and Aureti (the "Company," "We," "Us," or "Our") governing your access to and use of our website and the purchase of our products. By accessing our website or making a purchase, you accept and agree to be bound by these Terms.

1. BUSINESS INFORMATION

Business Name: Aureti
 Proprietor: Reeti Chandak
 Registered Address: 7-A-14, Chandra Shekhar Azad Nagar, Bhilwara, Rajasthan 311001
 Email: auretiofficial@gmail.com
 GSTIN: 08BATPC7438Q1ZS
 Country of Origin: All products are Made in India

2. LEGAL FRAMEWORK AND COMPLIANCE

These Terms are governed by and constructed in accordance with the following Indian laws:

  • The Indian Contract Act, 1872

  • The Sale of Goods Act, 1930

  • The Consumer Protection Act, 2019

  • The Information Technology Act, 2000 and rules thereunder

  • The Legal Metrology Act, 2009

  • The Central Goods and Services Tax Act, 2017

3. DEFINITIONS

For the purposes of these Terms:

  • "Consumer" means any person as defined under Section 2(7) of the Consumer Protection Act, 2019

  • "E-commerce" means buying or selling of goods or services including digital products over digital or electronic network

  • "E-commerce entity" means Aureti as defined under Consumer Protection (E-commerce) Rules, 2020

  • "Products" refers to all jackets, clothing items, and accessories offered for sale

  • "Website" refers to [www.theaureti.com] and all associated pages and platforms

  • "Services" means the e-commerce platform services provided by Aureti

4. ACCEPTANCE OF TERMS

4.1 By accessing our website, browsing our products, creating an account, or placing an order, you confirm that:

  • You are competent to contract as per the Indian Contract Act, 1872

  • You are at least 18 years of age or have obtained parental/guardian consent

  • You have the legal capacity to enter into a binding contract under Indian law

  • All information provided by you is true, accurate, and complete

  • You will comply with these Terms and all applicable laws

4.2 If you do not agree with these Terms, you must immediately discontinue use of our website and services.

4.3 These Terms constitute an electronic record under the Information Technology Act, 2000 and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

5. CONSUMER RIGHTS UNDER CONSUMER PROTECTION ACT, 2019

5.1 Your Rights as a Consumer

As a consumer under Indian law, you have the following rights which cannot be waived:

  • Right to Safety: Protection against goods and services which are hazardous to life and property

  • Right to be Informed: Right to be informed about the quality, quantity, potency, purity, standard, and price of goods

  • Right to Choose: Right to be assured of access to a variety of goods at competitive prices

  • Right to be Heard: Right to be heard and assured that consumer interests will receive due consideration

  • Right to Seek Redressal: Right to seek redressal against unfair trade practices or restrictive trade practices

  • Right to Consumer Education: Right to acquire knowledge and be a well-informed consumer

5.2 Company's Commitment

We are committed to:

  • Not engaging in unfair trade practices as defined under Section 2(47) of the Consumer Protection Act, 2019

  • Providing accurate product information and not making misleading advertisements

  • Honouring all warranties and guarantees

  • Protecting your consumer rights under applicable laws

5.3 Limitation of Liability Clause

Nothing in these Terms shall limit or exclude our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory rights provided under the Consumer Protection Act, 2019

  • Any liability that cannot be excluded or limited under Indian law

6. ACCOUNT REGISTRATION

6.1 Mandatory Registration

As per the Consumer Protection (E-commerce) Rules, 2020, you must create an account to place orders. Account registration requires:

  • Valid name and contact information

  • Accurate email address and phone number

  • Delivery address details

  • Creation of secure login credentials

6.2 Account Security

You are responsible for:

  • Maintaining confidentiality of your account credentials

  • All activities occurring under your account

  • Immediately notifying us of any unauthorized access or security breach

  • Ensuring your contact information is current and accurate

6.3 Account Termination

We reserve the right to suspend or terminate your account if:

  • You breach these Terms

  • You provide false, inaccurate, or misleading information

  • Your account is used for fraudulent, illegal, or unauthorized activities

  • Required by law or regulatory authority

You will be provided written notice and reasonable opportunity to be heard before termination, except in cases of fraud or illegal activity.

7. PRODUCT INFORMATION AND DESCRIPTIONS

7.1 Product Display

We make reasonable efforts to accurately display our products, including:

  • High-quality photographs from multiple angles

  • Detailed fabric and material descriptions

  • Size charts and measurements

  • Care instructions and usage guidelines

7.2 Handcrafted Nature and Natural Variations

Important Notice: All Aureti products are handcrafted by skilled artisans using natural fabrics including linen, khadi, and cotton.

As a natural consequence of handcrafted production:

  • Minor variations in color, texture, weave, and finish are inherent and expected

  • Slight differences from product photographs are natural characteristics, not defects

  • Each piece is unique with its own character

  • Natural fabric slubs, texture variations, and minor irregularities are celebrated features

  • Hand-stitching may show slight variations in stitch length and pattern

These natural variations are not considered manufacturing defects and are not grounds for return or refund, except as provided under Section 8.5 for genuine defects.

7.3 Color Accuracy

  • Colors displayed on screen may vary due to monitor settings, lighting, and device differences

  • We provide color descriptions to assist, but slight variations are expected

  • Natural dyes and fabrics may have inherent color variations

7.4 Disclaimer

  • Product images are for illustrative purposes and may not represent exact color or texture

  • We do not warrant that product descriptions are error-free, complete, or current

  • We reserve the right to correct errors, inaccuracies, or omissions at any time

8. PRICING AND TAXES

8.1 Price Display

  • All prices are listed in Indian Rupees (INR) only

  • All prices displayed are inclusive of all taxes, including GST

  • No additional taxes will be charged at checkout

  • Prices are subject to change without prior notice

8.2 GST Compliance

  • We are registered under GST and our GSTIN is mentioned in Section 1

  • GST invoice will be provided with every order

  • GST breakup will be clearly shown on your invoice

  • Input Tax Credit (ITC) is available only to registered GST entities

8.3 Applicable Price

  • The price applicable to your order is the price displayed at the time of placing the order

  • Prices may fluctuate, and we are not obligated to honor pricing errors

8.4 Right to Correct Pricing Errors

We reserve the right to:

  • Correct pricing or product information errors

  • Cancel orders placed at incorrect prices

  • Refuse or cancel orders if pricing errors are discovered

  • Provide full refund if we cancel due to pricing error

8.5 No Hidden Charges

We guarantee:

  • No hidden charges or fees

  • Transparent pricing at all times

  • Free shipping across India (as per Section 9.2)

9. ORDERS AND PAYMENT

9.1 Order Placement

When you place an order:

  • You are making an offer to purchase the product(s)

  • Order placement does not guarantee acceptance

  • We reserve the right to accept or reject any order

  • A contract is formed only when we dispatch your order

9.2 Order Acceptance

We may refuse or cancel orders if:

  • Products are unavailable or out of stock

  • Pricing or product information errors are discovered

  • We cannot verify or authenticate payment information

  • We suspect fraudulent, unauthorized, or illegal activity

  • We cannot fulfill delivery to your location

  • Required by law or at the direction of any regulatory/government authority

9.3 Order Confirmation

  • You will receive an order confirmation email after successfully placing your order

  • This confirmation acknowledges receipt of your order but does not constitute acceptance

  • Order acceptance occurs upon dispatch, and you will receive a dispatch notification

9.4 Payment Methods

We accept payments through Razorpay Payment Gateway only, including:

  • Credit Cards (Visa, Mastercard, American Express, RuPay)

  • Debit Cards

  • Net Banking

  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

  • Digital Wallets (Paytm, PhonePe, Amazon Pay, etc.)

Cash on Delivery (COD) is NOT available.

9.5 Payment Terms

  • Full payment must be received before order processing

  • Payment must be made in Indian Rupees (INR)

  • All transactions are processed through Razorpay's secure payment gateway

  • We do not store complete card/payment information

9.6 Payment Security

  • All payment information is encrypted using industry-standard SSL technology

  • Payment data is handled by Razorpay in compliance with PCI-DSS standards

  • We never see or store your complete card details

  • You are responsible for ensuring the security of your payment credentials

9.7 Failed Transactions

In case of payment failure:

  • Amount will be automatically refunded by your bank/payment provider within 5-7 business days

  • If amount is deducted but order is not confirmed, contact us immediately

  • We will investigate and process refund within 7-10 business days

9.8 Payment Disputes

For any payment-related disputes:

  • Contact us at auretiofficial@gmail.com with transaction details

  • We will investigate and respond within 5-7 business days

  • If unresolved, you may approach your bank or Razorpay customer support

10. ORDER CANCELLATION BY CUSTOMER

10.1 Cancellation Before Dispatch

As per your rights under the Consumer Protection Act, 2019:

  • You may cancel your order before dispatch without any charges

  • No cancellation fee or penalty will be charged

  • Full refund will be processed to your original payment method

10.2 How to Cancel

To cancel your order before dispatch:

  1. Email auretiofficial@gmail.com immediately with your order number

  2. We will confirm cancellation via email

  3. If order has not been dispatched, cancellation will be processed

  4. Refund will be initiated within 24-48 hours of cancellation confirmation

10.3 Cancellation After Dispatch

  • Once order is dispatched, cancellation is not possible

  • You may refuse delivery, and the product will be returned to us

  • Once we receive the returned product, refund will be processed as per Section 11.7

  • Return shipping will be arranged by us at no cost to you

10.4 Refund Timeline for Cancellations

  • Refunds for cancelled orders (before dispatch) will be processed within 7-10 business days

  • Refund will be credited to your original payment method

  • Bank processing time may take additional 5-7 business days

11. SHIPPING AND DELIVERY

11.1 Shipping Coverage

  • We currently ship pan-India to all serviceable pin codes

  • International shipping is not available at this time

  • Some remote areas may have extended delivery times

11.2 Shipping Charges

FREE SHIPPING on all orders across India. We bear all shipping costs.

11.3 Dispatch Timeline

  • Orders are typically dispatched within 1-2 business days of order confirmation and payment verification

  • Dispatch timeline excludes Sundays and public holidays

  • You will receive a dispatch notification email with tracking details

11.4 Delivery Timeline

  • Estimated delivery time: 7-10 business days from dispatch

  • Delivery time depends on your location and courier partner efficiency

  • Metro cities: 5-7 business days

  • Tier 2/3 cities and towns: 7-10 business days

  • Remote areas: 10-15 business days

These are estimates, not guarantees.

11.5 Delivery Address

  • Ensure your delivery address is complete, accurate, and includes a working phone number

  • We are not responsible for delays or non-delivery due to incorrect/incomplete addresses

  • Address changes may not be possible once order is dispatched

  • Please contact our courier partner directly for address changes post-dispatch

11.6 Delivery Confirmation

  • Signature/OTP may be required upon delivery

  • Ensure someone is available to receive the package

  • If delivery is attempted and fails, courier will follow re-delivery process (typically 2-3 attempts)

  • Undelivered packages will be returned to us, and refund will be processed after deducting courier charges (if applicable)

11.7 Delivery Delays

We are not liable for delivery delays caused by:

  • Incorrect or incomplete delivery information provided by you

  • Natural disasters, pandemics, or force majeure events

  • Courier partner delays or strikes

  • Government restrictions or lockdowns

  • Customs or regulatory delays

  • Any other circumstances beyond our reasonable control

11.8 Non-Delivery

If your order is not delivered within the estimated timeframe:

  • Contact us at auretiofficial@gmail.com

  • We will track your order and investigate

  • If package is lost, we will offer replacement or full refund

11.9 Inspection at Delivery

We strongly recommend:

  • Inspecting the package for visible damage before accepting delivery

  • If package is visibly damaged, refuse delivery or note damage on delivery receipt

  • Record unboxing video if you suspect damage (required for damage claims - see Section 12.5)

11.10 Risk of Loss

  • Risk of loss and title pass to you upon delivery

  • Once delivered and accepted, we are not responsible for loss, theft, or damage

12. RETURNS, EXCHANGES, AND REFUNDS

12.1 Our Commitment

We are committed to your satisfaction and comply with all consumer rights under the Consumer Protection Act, 2019. However, due to the handcrafted nature of our products, specific conditions apply.

12.2 Return and Exchange Window

Returns and exchanges must be initiated within 5 days of delivery (not dispatch).

This is a strict deadline and cannot be extended.

12.3 Eligibility Criteria for Returns/Exchanges

Products are eligible for return or exchange ONLY if ALL of the following conditions are met:

✓ Product is unworn, unwashed, and unused
 ✓ All original tags are intact and attached (includes brand tags, size tags, care labels)
 ✓ Product is in original packaging with all original materials
 ✓ No alterations of any kind have been made
 ✓ Product shows no signs of use including but not limited to:

  • Stains, marks, or odors

  • Pet hair or lint

  • Makeup, perfume, or deodorant marks

  • Wrinkles from wear

  • Any damage from customer use or negligence

12.4 Non-Returnable Conditions

Products will NOT be accepted for return or exchange if:

✗ Tags have been removed, cut, damaged, or are missing
 ✗ Product has been worn, even once or briefly
 ✗ Product has been washed, dry-cleaned, or altered
 ✗ Product shows any signs of use or damage
 ✗ Original packaging is damaged, missing, or discarded
 ✗ Product has been customized or altered in any way

12.5 Damaged or Defective Products

This is separate from regular returns and has different requirements.

If you receive a genuinely damaged or defective product (manufacturing defect, not natural variations):

Timeline: Notify us within 3-5 days of delivery

Mandatory Requirements:

  1. Email auretiofficial@gmail.com immediately

  2. Provide:

    • Order number and date

    • Clear photographs of the defect/damage from multiple angles

    • VIDEO of unboxing showing the damage (MANDATORY - without this, claim will not be accepted)

  3. Do not use, wash, or alter the product

What Constitutes a Defect:

  • Broken zippers, buttons, or fastenings

  • Torn fabric or seams

  • Significant staining or soiling

  • Wrong product shipped

  • Missing components

What is NOT a Defect:

  • Natural variations in handcrafted items (as described in Section 7.2)

  • Minor color variations from website images

  • Natural fabric characteristics (slubs, texture variations)

  • Buyer's remorse or change of mind

Our Response:

  • We will review your claim within 2-3 business days

  • If approved: Full refund OR replacement (at our discretion based on stock availability)

  • If rejected: We will explain why and offer alternatives if possible

Important: Claims without unboxing video proof will be automatically rejected. This is to prevent fraud and ensure genuine defect claims.

12.6 Size Exchanges

Eligibility:

  • Size exchanges are subject to availability of the requested size

  • Product must meet all eligibility criteria in Section 12.3

  • No video proof required for size exchanges

  • Must be initiated within 5 days of delivery

Process:

  1. Email auretiofficial@gmail.com with:

    • Order number

    • Product name

    • Current size and requested size

    • Clear photographs showing product with tags intact

  2. We will confirm availability within 1-2 business days

  3. If available, we will arrange pickup and send replacement

  4. If unavailable, we will offer refund or store credit

Size Exchange Timeline:

  • Pickup arranged within 3-5 business days

  • Replacement dispatched within 2-3 business days of receiving original product

  • Total process: 10-15 business days

12.7 Return Process

Step-by-Step:

  1. Initiate Return: Email auretiofficial@gmail.com within 5 days of delivery with:

    • Order number and date of delivery

    • Reason for return (size exchange/not satisfied/other)

    • Clear photographs of product with tags intact

    • For damage claims: unboxing video (mandatory)

  2. Await Authorization:

    • We will review and respond within 2-3 business days

    • DO NOT return products without our authorization

    • Unauthorized returns will not be accepted

  3. Return Authorization:

    • If approved, we will email return authorization with instructions

    • We will arrange pickup from your address (free of cost)

    • You will receive pickup scheduling details

  4. Pack Securely:

    • Pack product in original packaging

    • Ensure all tags are attached and intact

    • Include invoice/order slip if available

  5. Pickup:

    • Courier will collect from your address

    • Obtain pickup receipt/tracking number

    • All return shipping costs borne by Aureti

  6. Inspection:

    • We will inspect returned product within 3-5 business days of receipt

    • Product must meet all eligibility criteria

    • We reserve the right to reject returns that don't meet criteria

  7. Refund/Exchange:

    • If approved: Refund/exchange processed as per Sections 12.9/12.6

    • If rejected: Product will be returned to you at your expense

12.8 Rejection of Returns

We reserve the right to reject returns if:

  • Product doesn't meet eligibility criteria (Section 12.3)

  • Tags are removed or missing

  • Product shows signs of use, wear, or damage

  • Return is initiated after 5-day window

  • Return is unauthorized (no return authorization email from us)

If Rejected:

  • You will be notified via email with reason for rejection

  • Product will be returned to you

  • Return shipping charges will be borne by you

  • No refund will be issued

12.9 Refund Process

Refund Eligibility:

  • Only for products that meet return eligibility criteria

  • After successful inspection of returned product

Refund Timeline:

  • Inspection: 3-5 business days after receiving returned product

  • Refund initiation: Within 24-48 hours of approval

  • Refund processing: 7-10 business days from initiation

  • Bank credit: Additional 5-7 business days (depends on your bank)

Total timeline: Approximately 15-20 business days from product pickup

Refund Method:

  • Refunds will be processed to your original payment method only

  • No cash refunds or bank transfers to different accounts

  • You will receive email confirmation when refund is processed

Refund Amount:

  • 100% of product price (no deductions)

  • GST amount included

  • Shipping was free, so no shipping refund applicable

Tracking Your Refund:

  • Check your original payment method (credit card, bank account, UPI app)

  • Contact your bank if refund doesn't reflect after 20 business days

  • We will provide refund reference number for your records

12.10 Store Credit (Optional)

Instead of refund, you may opt for:

  • Store credit for future purchases

  • Store credit will be valid for 12 months

  • Can be used on any product on our website

  • Non-transferable and non-refundable

12.11 Exceptions to Return Policy

The following are non-returnable under any circumstances:

  • Products purchased during clearance sales (if explicitly marked as final sale)

  • Gift cards or vouchers (if applicable in future)

  • Products damaged due to misuse, negligence, or improper care by customer

12.12 Consumer Rights Override

Nothing in this return policy limits your statutory rights under:

  • Consumer Protection Act, 2019

  • Sale of Goods Act, 1930

  • Any other applicable consumer protection laws

If our return policy conflicts with your statutory rights, your statutory rights prevail.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 Ownership

All content on our website and related to our products is the exclusive intellectual property of Aureti and is protected under:

  • The Copyright Act, 1957

  • The Trade Marks Act, 1999

  • The Designs Act, 2000

  • Common law rights and international treaties

Protected Content Includes:

  • Product designs, patterns, cuts, and silhouettes

  • Original product photographs and images

  • Text, product descriptions, and creative copy

  • Website design, layout, and user interface

  • Graphics, logos, brand elements, and trademarks

  • Videos, multimedia content, and audio

  • Software and source code

13.2 Trademark

"Aureti" and our logo are trademarks owned by us. Unauthorized use is strictly prohibited.

13.3 Restrictions on Use

You may NOT, without our prior written permission:

  • Copy, reproduce, distribute, or display any content from our website

  • Use our product photographs for commercial purposes

  • Create derivative works based on our designs or content

  • Use our trademarks, brand name, or logo

  • Reverse engineer, decompile, or disassemble any software

  • Frame or mirror our website or create links suggesting association/endorsement

  • Extract data through scraping, robots, or automated means

  • Use our content in any way that competes with our business

13.4 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use our website for personal, non-commercial purposes

  • View and download product images solely for personal reference before purchase

  • Share our website links on social media (without modification)

This license terminates automatically if you breach these Terms.

13.5 User-Generated Content

If you submit reviews, comments, photographs, or other content:

  • You grant us a worldwide, royalty-free, perpetual license to use, display, and reproduce such content

  • You represent that you own or have rights to submit such content

  • You waive any moral rights in such content

  • We may moderate, edit, or remove user content at our discretion

13.6 Reporting Infringement

If you believe your intellectual property rights have been infringed on our website, contact us at auretiofficial@gmail.com with:

  • Description of the copyrighted work or trademark

  • URL or location of allegedly infringing content

  • Your contact information and statement of good faith belief

  • Statement of accuracy under penalty of perjury

13.7 Consequences of Violation

Unauthorized use of our intellectual property may result in:

  • Immediate termination of your account

  • Legal action under applicable Indian laws

  • Claims for damages and injunctive relief

  • Criminal prosecution under the Copyright Act, 1957

14. USER CONDUCT AND PROHIBITED ACTIVITIES

14.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

14.2 Prohibited Activities

You shall NOT:

Fraudulent Activities:

  • Engage in any fraudulent transactions or chargebacks

  • Use stolen or unauthorized payment methods

  • Provide false or misleading information

  • Impersonate any person or entity

Technical Violations:

  • Attempt unauthorized access to our systems, servers, or databases

  • Introduce viruses, malware, trojans, or malicious code

  • Interfere with website functionality or security features

  • Use bots, scripts, or automated tools to access our website

  • Engage in denial-of-service attacks or similar actions

Content Violations:

  • Post defamatory, obscene, or offensive content

  • Upload content that violates any law or third-party rights

  • Share content containing viruses or harmful components

  • Spam or send unsolicited communications

Commercial Misuse:

  • Resell products without authorization

  • Use our platform for unauthorized commercial purposes

  • Scrape or harvest data from our website

  • Create accounts in bulk or using automated means

Harassment:

  • Harass, abuse, or threaten other users or our staff

  • Engage in discriminatory behavior

  • Stalk or invade privacy of others

14.3 Consequences of Violation

If you violate these terms:

  • We may suspend or terminate your account immediately

  • We may cancel pending orders without refund

  • We may report illegal activities to law enforcement

  • We may pursue legal action and claim damages

  • You will be liable for any losses we incur due to your violation

14.4 Cooperation with Law Enforcement

We cooperate fully with law enforcement and may disclose your information if:

  • Required by law or court order

  • Necessary to prevent fraud or illegal activity

  • To protect our rights, property, or safety

  • To enforce these Terms

15. PRIVACY AND DATA PROTECTION

15.1 Legal Framework

We collect and process your personal data in accordance with:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Consumer Protection (E-commerce) Rules, 2020

  • Any other applicable data protection regulations

15.2 Information We Collect

Personal Information:

  • Name, email address, phone number

  • Billing and shipping addresses

  • Payment information (processed by Razorpay)

  • Order history and preferences

  • Communication history with customer service

Automatically Collected:

  • IP address, browser type, device information

  • Cookies and tracking technologies

  • Website usage data and analytics

  • Pages visited and time spent

15.3 How We Use Your Information

Primary Purposes:

  • Process and fulfill your orders

  • Communicate about orders, shipping, and delivery

  • Provide customer support and respond to inquiries

  • Process payments securely through Razorpay

  • Send order confirmations and updates

Secondary Purposes (with your consent):

  • Send marketing communications and promotional offers

  • Personalize your shopping experience

  • Improve our products and services

  • Conduct market research and analytics

  • Prevent fraud and ensure security

15.4 Legal Basis for Processing

We process your data based on:

  • Contractual necessity: To fulfill our contract with you

  • Legal obligation: To comply with tax, accounting, and legal requirements

  • Legitimate interest: To improve our services and prevent fraud

  • Consent: For marketing communications (you can withdraw anytime)

15.5 Information Sharing and Disclosure

We do NOT sell your personal information to third parties.

We may share your information with:

Service Providers (under strict confidentiality):

  • Payment gateway (Razorpay) for transaction processing

  • Courier and logistics partners for order delivery

  • IT service providers for website hosting and maintenance

  • Email service providers for communications

  • Analytics providers for business insights

Legal Requirements:

  • Law enforcement or regulatory authorities when legally required

  • Courts or tribunals pursuant to court orders

  • Government agencies for tax and regulatory compliance

Business Transfers:

  • In case of merger, acquisition, or sale of business (you will be notified)

With Your Consent:

  • Any other third party with your explicit permission

15.6 Data Security

Security Measures:

  • Industry-standard SSL/TLS encryption for data transmission

  • Secure servers with firewall protection

  • Access controls and authentication mechanisms

  • Regular security audits and updates

  • Payment data handled by PCI-DSS compliant Razorpay

Limitations:

  • No method of transmission is 100% secure

  • We cannot guarantee absolute security against sophisticated attacks

  • You are responsible for keeping your password confidential

15.7 Data Retention

We retain your personal information:

  • Order data: For 7 years (as per tax and accounting requirements)

  • Account data: Until you request deletion or account closure

  • Marketing data: Until you unsubscribe or withdraw consent

  • Legal requirements: As mandated by applicable laws

15.8 Your Rights

Under Indian law, you have the right to:

Access: Request a copy of your personal data we hold
 Correction: Request correction of inaccurate or incomplete data
 Deletion: Request deletion of your data (subject to legal retention requirements)
 Portability: Request your data in a portable format
 Objection: Object to processing for marketing purposes
 Withdrawal: Withdraw consent for data processing (where consent is the basis)
 Grievance: File complaints with our Grievance Officer

To exercise these rights, contact:

  • Email: auretiofficial@gmail.com

  • Grievance Officer details in Section 22

15.9 Marketing Communications

Opt-In:

  • We will send marketing emails only with your consent

  • You can opt-in during registration or checkout

Opt-Out:

  • You can unsubscribe anytime by clicking "Unsubscribe" in emails

  • Email us at auretiofficial@gmail.com to opt-out

  • We will process your request within 7 business days

Transactional Emails:

  • Order confirmations, shipping updates, and customer service communications will continue even if you opt-out of marketing

15.10 Cookies and Tracking

What We Use:

  • Essential cookies for website functionality

  • Analytics cookies to understand user behavior (Google Analytics)

  • Marketing cookies for targeted advertising (with consent)

Your Control:

  • You can disable cookies in your browser settings

  • Disabling cookies may affect website functionality

  • Some features may not work without cookies

15.11 Third-Party Links

Our website may contain links to third-party websites:

  • We are not responsible for their privacy practices

  • We recommend reading their privacy policies

  • Our Privacy Policy does not apply to third-party sites

15.12 Children's Privacy

  • Our services are not intended for persons under 18

  • We do not knowingly collect data from minors

  • If we learn we have collected minor's data, we will delete it immediately

  • Parents/guardians should supervise minors' internet use

15.13 International Data Transfers

  • Your data is stored and processed in India

  • If we transfer data internationally (e.g., cloud services), we ensure adequate safeguards

  • We comply with Indian data protection regulations

15.14 Data Breach Notification

In the event of a data breach:

  • We will investigate immediately

  • We will notify affected users within reasonable time

  • We will report to authorities as required by law

  • We will take steps to mitigate harm

15.15 Updates to Privacy Policy

  • We may update this Privacy Policy from time to time

  • Changes will be posted on our website with updated effective date

  • Continued use after changes constitutes acceptance

  • For material changes, we will notify you via email

16. LIMITATION OF LIABILITY

16.1 Scope of Limitation

To the maximum extent permitted under Indian law, Aureti, its proprietor, employees, agents, and affiliates shall have limited liability as set forth below.

16.2 Exclusion of Indirect Damages

We shall NOT be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages

  • Loss of profits, revenue, business opportunities, or contracts

  • Loss of data or information

  • Loss of goodwill or reputation

  • Business interruption or downtime

  • Cost of substitute goods or services

16.3 Product Liability Limitations

We are NOT liable for:

  • Natural variations inherent in handcrafted products (as described in Section 7.2)

  • Minor color variations due to screen displays or photography

  • Damages arising from improper use, care, or storage of products

  • Damages occurring after delivery and acceptance

  • Wear and tear from normal use

  • Damages from failure to follow care instructions

16.4 Website and Service Limitations

We are NOT liable for:

  • Website downtime, errors, or technical issues

  • Delays in order processing due to system failures

  • Loss of data during transmission

  • Unauthorized access to your account (if due to your negligence)

  • Third-party service failures (payment gateway, courier)

16.5 Maximum Liability Cap

Our total aggregate liability for any claim arising from your purchase shall NOT exceed:

  • The amount you actually paid for the specific product giving rise to the claim

  • This cap applies regardless of the form of action (contract, tort, negligence, etc.)

16.6 Statutory Rights Protected

IMPORTANT: Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Breach of consumer rights under the Consumer Protection Act, 2019

  • Breach of implied warranties under the Sale of Goods Act, 1930

  • Any liability that cannot be excluded or limited under Indian law

16.7 Basis of Bargain

You acknowledge that:

  • The limitations in this Section reflect a fair allocation of risk

  • The pricing of our products reflects these limitations

  • We would not enter into this agreement without these limitations

17. INDEMNIFICATION

17.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Aureti, its proprietor, employees, agents, and affiliates from any and all:

  • Claims, demands, and lawsuits

  • Damages, losses, liabilities, and expenses

  • Legal fees and costs

  • Arising from or related to:

Your Actions:

  • Your breach of these Terms and Conditions

  • Your violation of any applicable law or regulation

  • Your violation of any third-party rights (intellectual property, privacy, etc.)

  • Your use or misuse of our products or website

  • Any false or misleading information you provide

  • Any fraudulent activity from your account

17.2 Defense and Settlement

  • We reserve the right to assume exclusive defense and control of any matter subject to indemnification

  • You will cooperate fully with our defense

  • You may not settle any claim without our prior written consent

17.3 Notification

  • We will notify you promptly of any claim requiring indemnification

  • Failure to notify does not waive your indemnification obligation unless you are materially prejudiced

18. FORCE MAJEURE

18.1 Definition

"Force Majeure" means any event beyond our reasonable control that prevents or delays performance of our obligations under these Terms.

18.2 Force Majeure Events Include:

Natural Disasters:

  • Earthquakes, floods, storms, cyclones, tsunamis

  • Landslides, fires, droughts

  • Pandemics, epidemics, or health emergencies

Government Actions:

  • Government orders, regulations, or restrictions

  • Lockdowns, curfews, or quarantines

  • Import/export restrictions

  • Changes in law or policy

Civil Unrest:

  • War, invasion, or military action

  • Terrorism, riots, or civil commotion

  • Strikes or labor disputes (not involving our employees)

Infrastructure Failures:

  • Power outages or electricity failures

  • Internet or telecommunications failures

  • Failure of suppliers, manufacturers, or carriers

  • Transportation disruptions

Other Events:

  • Acts of God

  • Any other event beyond our reasonable control

18.3 Effect of Force Majeure

If a Force Majeure event occurs:

  • We are not liable for failure or delay in performing our obligations

  • Our obligations are suspended for the duration of the Force Majeure event

  • We will make reasonable efforts to minimize impact and resume performance

  • We will notify you as soon as reasonably practicable

18.4 Extended Force Majeure

If Force Majeure continues for more than 30 days:

  • Either party may terminate the affected order

  • We will provide a full refund for any undelivered order

  • No other liability or damages shall apply

18.5 Your Obligations

Force Majeure does NOT excuse your payment obligations for orders already dispatched or delivered.

19. GOVERNING LAW AND DISPUTE RESOLUTION

19.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to:

  • The Indian Contract Act, 1872

  • The Sale of Goods Act, 1930

  • The Consumer Protection Act, 2019

  • The Information Technology Act, 2000

  • The Arbitration and Conciliation Act, 1996

19.2 Jurisdiction

For Disputes up to ₹1 Crore:

Subject to the exclusive jurisdiction of:

  • Consumer Forums under the Consumer Protection Act, 2019:

    • District Consumer Disputes Redressal Commission, Bhilwara (for claims up to ₹50 lakhs)

    • State Consumer Disputes Redressal Commission, Rajasthan (for claims between ₹50 lakhs and ₹1 crore)

    • National Consumer Disputes Redressal Commission (for claims between ₹1 crore and above)

OR

  • Civil Courts in Bhilwara, Rajasthan

For Other Disputes:

  • Courts in Bhilwara, Rajasthan shall have exclusive jurisdiction

19.3 Dispute Resolution Process

Before initiating formal legal action, we encourage the following process:

Step 1: Customer Support (Mandatory First Step)

  • Contact us at auretiofficial@gmail.com

  • Provide detailed description of the dispute

  • Include order number and relevant documentation

  • We will acknowledge within 48 hours

Step 2: Internal Grievance Redressal (Within 15 Days)

  • Escalate to our Grievance Officer (details in Section 22)

  • Grievance Officer will investigate and respond within 30 days

  • Good faith effort to resolve amicably

Step 3: Negotiation and Mediation (Optional)

  • If unresolved, we may propose mediation

  • Mutually agreed mediator

  • Costs shared equally

  • Non-binding unless agreed in writing

Step 4: Consumer Forum or Arbitration

  • If negotiation fails, you may approach:

    • Consumer Forum (for consumer disputes under Consumer Protection Act)

    • Civil Courts (for contractual disputes)

    • Arbitration (if mutually agreed)

19.4 Arbitration (Optional)

If both parties agree, disputes may be resolved through arbitration:

  • Arbitration under the Arbitration and Conciliation Act, 1996

  • Single arbitrator mutually appointed

  • If no agreement, arbitrator appointed by District Court, Bhilwara

  • Seat of arbitration: Bhilwara, Rajasthan

  • Language: English or Hindi

  • Arbitration award shall be final and binding

  • Costs as determined by arbitrator

19.5 Consumer Rights Under Consumer Protection Act

Nothing in this Section prevents you from:

  • Filing complaints with Consumer Forums at District, State, or National level

  • Seeking remedies under the Consumer Protection Act, 2019

  • Exercising any statutory rights available to consumers under Indian law

Your consumer rights cannot be waived by these Terms.

19.6 Limitation Period

Any legal action must be initiated within the limitation period prescribed under:

  • The Limitation Act, 1963

  • The Consumer Protection Act, 2019

  • Any other applicable law

Generally, consumer complaints must be filed within 2 years from the date of cause of action.

19.7 Class Action Waiver

You agree to resolve disputes individually and NOT as part of any class or representative action, except where prohibited by law (including consumer class actions under Consumer Protection Act).

19.8 Waiver of Jury Trial

To the extent permitted by law, both parties waive the right to jury trial (not applicable in India, included for legal completeness).

20. AMENDMENTS AND MODIFICATIONS

20.1 Right to Modify

We reserve the right to update, modify, amend, or replace any part of these Terms and Conditions at any time, at our sole discretion, without prior notice.

20.2 Reasons for Changes

We may modify these Terms due to:

  • Changes in applicable laws or regulations

  • Changes in our business practices or operations

  • Introduction of new features or services

  • Feedback from customers or regulatory authorities

  • To address unforeseen issues or improve clarity

20.3 Notice of Changes

When we make changes:

  • The "Effective Date" at the top will be updated

  • Material changes will be notified via:

    • Email to your registered email address

    • Prominent notice on our website homepage

    • Pop-up notification when you log in

20.4 Effective Date of Changes

  • Changes become effective immediately upon posting on our website

  • For material changes affecting existing orders, we will provide reasonable notice period (typically 15-30 days)

  • Existing orders placed before changes will be governed by Terms in effect at time of order

20.5 Your Acceptance

Continued use of our website or services after changes constitutes your acceptance of the modified Terms.

If you do not agree with the changes:

  • Discontinue use of our website immediately

  • Cancel any pending orders (if not yet dispatched)

  • Close your account

  • Contact us at auretiofficial@gmail.com

20.6 Your Responsibility

It is your responsibility to:

  • Review these Terms periodically

  • Check the "Effective Date" for updates

  • Understand the current Terms before placing orders

We recommend checking this page every time you make a purchase.

20.7 Version History

We maintain records of previous versions of these Terms, which are available upon request at auretiofficial@gmail.com.

21. GENERAL PROVISIONS

21.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court or tribunal of competent jurisdiction:

  • The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable

  • If modification is not possible, the provision shall be severed and deleted

  • The remaining provisions shall continue in full force and effect

  • The invalidity of one provision does not affect the validity of other provisions

21.2 Waiver

No waiver by Aureti of any term or condition shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

  • Our failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision

  • Any waiver must be in writing and signed by an authorized representative of Aureti

  • Waiver of a breach does not waive subsequent breaches

21.3 Entire Agreement

These Terms and Conditions, together with:

  • Our Privacy Policy

  • Any order confirmations

  • Any other policies posted on our website

Constitute the entire agreement between you and Aureti regarding:

  • Your use of our website

  • Purchase of our products

  • All related matters

This agreement supersedes all prior or contemporaneous:

  • Agreements, understandings, or representations

  • Oral or written communications

  • Negotiations or discussions

21.4 Assignment

You may NOT assign or transfer:

  • These Terms and Conditions

  • Your rights or obligations under these Terms

  • Your account

Without our prior written consent. Any unauthorized assignment is void.

We may assign or transfer:

  • These Terms and Conditions

  • Our rights and obligations

  • Your account information and order history

To any third party (e.g., in case of merger, acquisition, or business sale) without your consent. We will notify you of any such assignment.

21.5 Relationship of Parties

Nothing in these Terms creates any:

  • Partnership, joint venture, or agency relationship

  • Employer-employee relationship

  • Franchise or distributor relationship

Between you and Aureti. You have no authority to bind Aureti or make commitments on our behalf.

21.6 Third-Party Rights

These Terms are for the benefit of you and Aureti only. No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act or otherwise.

21.7 Survival

The following provisions shall survive termination or expiration of these Terms:

  • Intellectual Property Rights (Section 13)

  • Limitation of Liability (Section 16)

  • Indemnification (Section 17)

  • Governing Law and Dispute Resolution (Section 19)

  • General Provisions (Section 21)

  • Any other provisions that by their nature should survive

21.8 Headings

Section headings and titles in these Terms are for convenience only and have no legal or contractual effect. They do not affect the interpretation of these Terms.

21.9 Language

These Terms are drafted in English. In case of any translation into other languages, the English version shall prevail in case of any conflict or ambiguity.

21.10 Electronic Communications

You consent to receive communications from us electronically, including:

  • Email communications

  • Website notifications

  • SMS/text messages (if you provide your phone number)

You agree that all electronic communications satisfy any legal requirement that communications be in writing.

21.11 Force and Effect

These Terms shall remain in full force and effect while you use our website or maintain an account with us.

21.12 Acknowledgment of Understanding

By using our website, you acknowledge that:

  • You have read these Terms in their entirety

  • You understand these Terms

  • You agree to be bound by these Terms

  • You have had the opportunity to seek independent legal advice

  • You are entering into a legally binding contract

22. GRIEVANCE REDRESSAL MECHANISM

22.1 Grievance Officer

As required under the Consumer Protection (E-commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address your complaints and concerns.

Grievance Officer Details:

Name: Reeti Chandak
 Designation: Proprietor & Grievance Redressal Officer
 Email: auretiofficial@gmail.com
 Phone: [Insert Phone Number]
 Address: 7-A-14, Chandra Shekhar Azad Nagar, Bhilwara, Rajasthan - [PIN CODE]
 Working Days: Monday to Saturday (excluding public holidays)
 Working Hours: 10:00 AM to 6:00 PM IST

22.2 How to File a Grievance

Step 1: Contact Customer Support First

  • Email: auretiofficial@gmail.com

  • Most issues are resolved at this level within 2-3 business days

Step 2: Escalate to Grievance Officer

If not resolved or for serious complaints, file a grievance with:

Required Information:

  • Your name and contact details

  • Order number (if applicable)

  • Detailed description of the grievance

  • Supporting documents (invoices, screenshots, photographs, videos)

  • Expected resolution or remedy

How to Submit:

  • Email: auretiofficial@gmail.com (Subject: "Grievance - [Your Name]")

  • Written Letter: To the address above

  • Phone: During working hours (recorded for quality purposes)

22.3 Grievance Handling Timeline

Acknowledgment: Within 48 hours of receiving your grievance
 Investigation: 5-7 business days
 Resolution: Within 30 days from date of receipt of grievance
 Communication: Regular updates on progress

If we need additional information or time, we will notify you with reasons.

22.4 Types of Grievances We Handle

  • Product quality issues or defects

  • Delivery delays or non-delivery

  • Payment and refund issues

  • Return and exchange disputes

  • Customer service complaints

  • Privacy and data protection concerns

  • Website or technical issues

  • Billing discrepancies

  • Misleading product information

  • Any violation of your consumer rights

22.5 Escalation Process

If you are not satisfied with the Grievance Officer's resolution:

Level 1: Internal Review

  • Request internal review within 7 days

  • Senior management review within 15 days

Level 2: Consumer Forum

  • File complaint with District/State/National Consumer Forum

  • As per Consumer Protection Act, 2019

  • Details in Section 19

Level 3: Regulatory Authorities

  • Department of Consumer Affairs: https://consumerhelpline.gov.in

  • National Consumer Helpline: 1800-11-4000

  • Legal Metrology Department, Rajasthan

  • Cyber Crime Cell (for data/privacy issues)

22.6 Our Commitment

We commit to:

  • Handle all grievances fairly, transparently, and promptly

  • Maintain confidentiality of your information

  • Provide clear reasoning for our decisions

  • Act in good faith to resolve disputes amicably

  • Respect your consumer rights under Indian law

22.7 Record Keeping

We maintain records of all grievances for audit and regulatory purposes as required under applicable laws.

23. CONSUMER AWARENESS AND RIGHTS

23.1 Know Your Rights

As a consumer under the Consumer Protection Act, 2019, you have comprehensive rights including:

Right to Information:

  • Clear product descriptions and pricing

  • Transparent terms and conditions

  • Accurate delivery timelines

Right to Choose:

  • Variety of products and payment methods

  • Freedom to select products without coercion

Right to Safety:

  • Products free from manufacturing defects

  • Safe and quality products

Right to be Heard:

  • Access to customer support

  • Grievance redressal mechanism

Right to Seek Redressal:

  • Return, refund, or replacement for defective products

  • Approach Consumer Forums for disputes

Right to Consumer Education:

  • Access to information about consumer rights

  • Awareness of dispute resolution mechanisms

23.2 Unfair Trade Practices

We do NOT engage in:

  • False or misleading advertisements

  • Deceptive pricing practices

  • Bait-and-switch tactics

  • Concealment of material information

  • Unauthorized charges

If you believe we have engaged in unfair trade practices, file a complaint with our Grievance Officer or Consumer Forum.

23.3 Consumer Forum Contact

District Consumer Forum, Bhilwara:
 [Insert Address if available, or mention "Contact details available at consumerhelpline.gov.in"]

National Consumer Helpline:
 Phone: 1800-11-4000
 Website: https://consumerhelpline.gov.in

23.4 Additional Resources

  • Consumer Protection Act, 2019: Full text available at https://consumeraffairs.nic.in

  • Consumer Online Dispute Redressal (ODR): For online resolution of disputes

  • Legal Metrology Department: For weighing/measuring disputes

24. CONTACT INFORMATION

24.1 Customer Support

For general inquiries, order support, or assistance:

Email: auretiofficial@gmail.com
 Response Time: Within 24-48 hours (business days)
 Working Days: Monday to Friday (excluding public holidays)
 Working Hours: 10:00 AM to 6:00 PM IST

24.2 Registered Office

Aureti
 7-A-14, Chandra Shekhar Azad Nagar
 Bhilwara, Rajasthan -311001
 India

24.3 Grievance Officer (For Complaints)

See Section 22 for complete details.

24.4 Order Tracking and Updates

  • Login to your account on our website

  • Check order status and tracking information

  • Email us for assistance

24.5 Returns and Exchanges

Email: auretiofficial@gmail.com
 Subject: "Return Request - [Order Number]"

24.6 Business Inquiries

For collaborations, wholesale, or business partnerships:
 Email: auretiofficial@gmail.com

24.7 Social Media

[You can add your Instagram, Facebook, etc. handles here when ready]

We aim to respond to all inquiries within 2-3 business days. For urgent matters, please mention "URGENT" in the subject line.

 

 

25. ACKNOWLEDGMENT AND ACCEPTANCE

25.1 Your Acknowledgment

By accessing our website, browsing products, creating an account, or placing an order, you acknowledge and confirm that:

✓ You have read and understood these Terms and Conditions in their entirety
 ✓ You agree to be bound by these Terms
 ✓ You have had the opportunity to seek independent legal advice before accepting
 ✓ You understand this is a legally binding contract under Indian law
 ✓ You are competent to contract as per the Indian Contract Act, 1872
 ✓ All information provided by you is true, accurate, and complete
 ✓ You will comply with these Terms and all applicable Indian laws

25.2 Electronic Acceptance

Your electronic acceptance (by clicking "I Agree," "Accept," or similar buttons, or by using our website/services) constitutes a legally binding agreement equivalent to a signed written contract.

25.3 Minors

If you are under 18 years of age, you confirm that you have obtained parental/guardian consent to use our website and agree to these Terms.

25.4 Questions or Concerns

If you have any questions about these Terms before accepting, please contact us at auretiofficial@gmail.com. Do not proceed if you do not understand or agree with any part of these Terms.