Terms of service

Welcome to Aureti. These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "Customer" or "You") and Aureti (the "Company," "We," "Us," or "Our") governing your access to and use of our website and the purchase of our products. By accessing our website or making a purchase, you accept and agree to be bound by these Terms.

1. BUSINESS INFORMATION

Business Name: Aureti
Proprietor: Reeti Chandak
Registered Address: 7-A-14, Chandra Shekhar Azad Nagar, Bhilwara, Rajasthan 311001
Email: auretiofficial@gmail.com
GSTIN: 08BATPC7438Q1ZS
Country of Origin: All products are Made in India

2. LEGAL FRAMEWORK AND COMPLIANCE

These Terms are governed by and constructed in accordance with the following Indian laws:

The Indian Contract Act, 1872
The Sale of Goods Act, 1930
The Consumer Protection Act, 2019
The Information Technology Act, 2000 and rules thereunder
The Legal Metrology Act, 2009
The Central Goods and Services Tax Act, 2017

3. DEFINITIONS

For the purposes of these Terms:

"Consumer" means any person as defined under Section 2(7) of the Consumer Protection Act, 2019
"E-commerce" means buying or selling of goods or services including digital products over digital or electronic network
"E-commerce entity" means Aureti as defined under Consumer Protection (E-commerce) Rules, 2020
"Products" refers to all jackets, clothing items, and accessories offered for sale
"Website" refers to [www.theaureti.com] and all associated pages and platforms
"Services" means the e-commerce platform services provided by Aureti

4. ACCEPTANCE OF TERMS

4.1 By accessing our website, browsing our products, creating an account, or placing an order, you confirm that:

You are competent to contract as per the Indian Contract Act, 1872
You are at least 18 years of age or have obtained parental/guardian consent
You have the legal capacity to enter into a binding contract under Indian law
All information provided by you is true, accurate, and complete
You will comply with these Terms and all applicable laws

4.2 If you do not agree with these Terms, you must immediately discontinue use of our website and services.

4.3 These Terms constitute an electronic record under the Information Technology Act, 2000 and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

5. CONSUMER RIGHTS UNDER CONSUMER PROTECTION ACT, 2019

5.1 Your Rights as a Consumer

As a consumer under Indian law, you have the following rights which cannot be waived:

Right to Safety: Protection against goods and services which are hazardous to life and property
Right to be Informed: Right to be informed about the quality, quantity, potency, purity, standard, and price of goods
Right to Choose: Right to be assured of access to a variety of goods at competitive prices
Right to be Heard: Right to be heard and assured that consumer interests will receive due consideration
Right to Seek Redressal: Right to seek redressal against unfair trade practices or restrictive trade practices
Right to Consumer Education: Right to acquire knowledge and be a well-informed consumer

5.2 Company's Commitment

We are committed to:

Not engaging in unfair trade practices as defined under Section 2(47) of the Consumer Protection Act, 2019
Providing accurate product information and not making misleading advertisements
Honouring all warranties and guarantees
Protecting your consumer rights under applicable laws

5.3 Limitation of Liability Clause

Nothing in these Terms shall limit or exclude our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of statutory rights provided under the Consumer Protection Act, 2019
Any liability that cannot be excluded or limited under Indian law

6. ACCOUNT REGISTRATION

6.1 Mandatory Registration

As per the Consumer Protection (E-commerce) Rules, 2020, you must create an account to place orders. Account registration requires:

Valid name and contact information
Accurate email address and phone number
Delivery address details
Creation of secure login credentials

6.2 Account Security

You are responsible for:

Maintaining confidentiality of your account credentials
All activities occurring under your account
Immediately notifying us of any unauthorized access or security breach
Ensuring your contact information is current and accurate

6.3 Account Termination

We reserve the right to suspend or terminate your account if:

You breach these Terms
You provide false, inaccurate, or misleading information
Your account is used for fraudulent, illegal, or unauthorized activities
Required by law or regulatory authority

You will be provided written notice and reasonable opportunity to be heard before termination, except in cases of fraud or illegal activity.

7. PRODUCT INFORMATION AND DESCRIPTIONS

7.1 Product Display

We make reasonable efforts to accurately display our products, including:

High-quality photographs from multiple angles
Detailed fabric and material descriptions
Size charts and measurements
Care instructions and usage guidelines

7.2 Handcrafted Nature and Natural Variations

Important Notice: All Aureti products are handcrafted by skilled artisans using natural fabrics including linen, khadi, and cotton.

As a natural consequence of handcrafted production:

Minor variations in color, texture, weave, and finish are inherent and expected
Slight differences from product photographs are natural characteristics, not defects
Each piece is unique with its own character
Natural fabric slubs, texture variations, and minor irregularities are celebrated features
Hand-stitching may show slight variations in stitch length and pattern

These natural variations are not considered manufacturing defects and are not grounds for return or refund, except as provided under Section 8.5 for genuine defects.

7.3 Color Accuracy

Colors displayed on screen may vary due to monitor settings, lighting, and device differences
We provide color descriptions to assist, but slight variations are expected
Natural dyes and fabrics may have inherent color variations

7.4 Disclaimer

Product images are for illustrative purposes and may not represent exact color or texture
We do not warrant that product descriptions are error-free, complete, or current
We reserve the right to correct errors, inaccuracies, or omissions at any time

8. PRICING AND TAXES

8.1 Price Display

All prices are listed in Indian Rupees (INR) only
All prices displayed are inclusive of all taxes, including GST
No additional taxes will be charged at checkout
Prices are subject to change without prior notice

8.2 GST Compliance

We are registered under GST and our GSTIN is mentioned in Section 1
GST invoice will be provided with every order
GST breakup will be clearly shown on your invoice
Input Tax Credit (ITC) is available only to registered GST entities

8.3 Applicable Price

The price applicable to your order is the price displayed at the time of placing the order
Prices may fluctuate, and we are not obligated to honor pricing errors

8.4 Right to Correct Pricing Errors

We reserve the right to:

Correct pricing or product information errors
Cancel orders placed at incorrect prices
Refuse or cancel orders if pricing errors are discovered
Provide full refund if we cancel due to pricing error

8.5 No Hidden Charges

We guarantee:

No hidden charges or fees
Transparent pricing at all times
Free shipping across India (as per Section 9.2)

9. ORDERS AND PAYMENT

9.1 Order Placement

When you place an order:

You are making an offer to purchase the product(s)
Order placement does not guarantee acceptance
We reserve the right to accept or reject any order
A contract is formed only when we dispatch your order

9.2 Order Acceptance

We may refuse or cancel orders if:

Products are unavailable or out of stock
Pricing or product information errors are discovered
We cannot verify or authenticate payment information
We suspect fraudulent, unauthorized, or illegal activity
We cannot fulfill delivery to your location
Required by law or at the direction of any regulatory/government authority

9.3 Order Confirmation

You will receive an order confirmation email after successfully placing your order
This confirmation acknowledges receipt of your order but does not constitute acceptance
Order acceptance occurs upon dispatch, and you will receive a dispatch notification

9.4 Payment Methods

We accept payments through Razorpay Payment Gateway only, including:

Credit Cards (Visa, Mastercard, American Express, RuPay)
Debit Cards
Net Banking
UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Digital Wallets (Paytm, PhonePe, Amazon Pay, etc.)

Cash on Delivery (COD) is NOT available.

9.5 Payment Terms

Full payment must be received before order processing
Payment must be made in Indian Rupees (INR)
All transactions are processed through Razorpay's secure payment gateway
We do not store complete card/payment information

9.6 Payment Security

All payment information is encrypted using industry-standard SSL technology
Payment data is handled by Razorpay in compliance with PCI-DSS standards
We never see or store your complete card details
You are responsible for ensuring the security of your payment credentials

9.7 Failed Transactions

In case of payment failure:

Amount will be automatically refunded by your bank/payment provider within 5-7 business days
If amount is deducted but order is not confirmed, contact us immediately
We will investigate and process refund within 7-10 business days

9.8 Payment Disputes

For any payment-related disputes:

Contact us at auretiofficial@gmail.com with transaction details
We will investigate and respond within 5-7 business days
If unresolved, you may approach your bank or Razorpay customer support

10. ORDER CANCELLATION BY CUSTOMER

10.1 Cancellation Before Dispatch

As per your rights under the Consumer Protection Act, 2019:

You may cancel your order before dispatch without any charges
No cancellation fee or penalty will be charged
Full refund will be processed to your original payment method

10.2 How to Cancel

To cancel your order before dispatch:

Email auretiofficial@gmail.com immediately with your order number
We will confirm cancellation via email
If order has not been dispatched, cancellation will be processed
Refund will be initiated within 24-48 hours of cancellation confirmation

10.3 Cancellation After Dispatch

Once order is dispatched, cancellation is not possible
You may refuse delivery, and the product will be returned to us
Once we receive the returned product, refund will be processed as per Section 11.7
Return shipping will be arranged by us at no cost to you

10.4 Refund Timeline for Cancellations

Refunds for cancelled orders (before dispatch) will be processed within 7-10 business days
Refund will be credited to your original payment method
Bank processing time may take additional 5-7 business days

11. SHIPPING AND DELIVERY

11.1 Shipping Coverage

We currently ship pan-India to all serviceable pin codes
International shipping is not available at this time
Some remote areas may have extended delivery times

11.2 Shipping Charges

FREE SHIPPING on all orders across India. We bear all shipping costs.

11.3 Dispatch Timeline

Orders are typically dispatched within 1-2 business days of order confirmation and payment verification
Dispatch timeline excludes Sundays and public holidays
You will receive a dispatch notification email with tracking details

11.4 Delivery Timeline

Estimated delivery time: 7-10 business days from dispatch
Delivery time depends on your location and courier partner efficiency
Metro cities: 5-7 business days
Tier 2/3 cities and towns: 7-10 business days
Remote areas: 10-15 business days

These are estimates, not guarantees.

11.5 Delivery Address

Ensure your delivery address is complete, accurate, and includes a working phone number
We are not responsible for delays or non-delivery due to incorrect/incomplete addresses
Address changes may not be possible once order is dispatched
Please contact our courier partner directly for address changes post-dispatch

11.6 Delivery Confirmation

Signature/OTP may be required upon delivery
Ensure someone is available to receive the package
If delivery is attempted and fails, courier will follow re-delivery process (typically 2-3 attempts)
Undelivered packages will be returned to us, and refund will be processed after deducting courier charges (if applicable)

11.7 Delivery Delays

We are not liable for delivery delays caused by:

Incorrect or incomplete delivery information provided by you
Natural disasters, pandemics, or force majeure events
Courier partner delays or strikes
Government restrictions or lockdowns
Customs or regulatory delays
Any other circumstances beyond our reasonable control

11.8 Non-Delivery

If your order is not delivered within the estimated timeframe:

Contact us at auretiofficial@gmail.com
We will track your order and investigate
If package is lost, we will offer replacement or full refund

11.9 Inspection at Delivery

We strongly recommend:

Inspecting the package for visible damage before accepting delivery
If package is visibly damaged, refuse delivery or note damage on delivery receipt
Record unboxing video if you suspect damage (required for damage claims - see Section 12.5)

11.10 Risk of Loss

Risk of loss and title pass to you upon delivery
Once delivered and accepted, we are not responsible for loss, theft, or damage

12. RETURNS, EXCHANGES, AND REFUNDS

12.1 Our Commitment

We are committed to your satisfaction and comply with all consumer rights under the Consumer Protection Act, 2019. However, due to the handcrafted nature of our products, specific conditions apply.

12.2 Return and Exchange Window

Returns and exchanges must be initiated within 5 days of delivery (not dispatch).

This is a strict deadline and cannot be extended.

12.3 Eligibility Criteria for Returns/Exchanges

Products are eligible for return or exchange ONLY if ALL of the following conditions are met:

✓ Product is unworn, unwashed, and unused
✓ All original tags are intact and attached (includes brand tags, size tags, care labels)
✓ Product is in original packaging with all original materials
✓ No alterations of any kind have been made
✓ Product shows no signs of use including but not limited to:

Stains, marks, or odors
Pet hair or lint
Makeup, perfume, or deodorant marks
Wrinkles from wear
Any damage from customer use or negligence

12.4 Non-Returnable Conditions

Products will NOT be accepted for return or exchange if:

✗ Tags have been removed, cut, damaged, or are missing
✗ Product has been worn, even once or briefly
✗ Product has been washed, dry-cleaned, or altered
✗ Product shows any signs of use or damage
✗ Original packaging is damaged, missing, or discarded
✗ Product has been customized or altered in any way

12.5 Damaged or Defective Products

This is separate from regular returns and has different requirements.

If you receive a genuinely damaged or defective product (manufacturing defect, not natural variations):

Timeline: Notify us within 3-5 days of delivery

Mandatory Requirements:

Email auretiofficial@gmail.com immediately
Provide:

Order number and date
Clear photographs of the defect/damage from multiple angles
VIDEO of unboxing showing the damage (MANDATORY - without this, claim will not be accepted)

Do not use, wash, or alter the product

What Constitutes a Defect:

Broken zippers, buttons, or fastenings
Torn fabric or seams
Significant staining or soiling
Wrong product shipped
Missing components

What is NOT a Defect:

Natural variations in handcrafted items (as described in Section 7.2)
Minor color variations from website images
Natural fabric characteristics (slubs, texture variations)
Buyer's remorse or change of mind

Our Response:

We will review your claim within 2-3 business days
If approved: Full refund OR replacement (at our discretion based on stock availability)
If rejected: We will explain why and offer alternatives if possible

Important: Claims without unboxing video proof will be automatically rejected. This is to prevent fraud and ensure genuine defect claims.

12.6 Size Exchanges

Eligibility:

Size exchanges are subject to availability of the requested size
Product must meet all eligibility criteria in Section 12.3
No video proof required for size exchanges
Must be initiated within 5 days of delivery

Process:

Email auretiofficial@gmail.com with:

Order number
Product name
Current size and requested size
Clear photographs showing product with tags intact

We will confirm availability within 1-2 business days
If available, we will arrange pickup and send replacement
If unavailable, we will offer refund or store credit

Size Exchange Timeline:

Pickup arranged within 3-5 business days
Replacement dispatched within 2-3 business days of receiving original product
Total process: 10-15 business days

12.7 Return Process

Step-by-Step:

Initiate Return: Email auretiofficial@gmail.com within 5 days of delivery with:

Order number and date of delivery
Reason for return (size exchange/not satisfied/other)
Clear photographs of product with tags intact
For damage claims: unboxing video (mandatory)

Await Authorization:

We will review and respond within 2-3 business days
DO NOT return products without our authorization
Unauthorized returns will not be accepted

Return Authorization:

If approved, we will email return authorization with instructions
We will arrange pickup from your address (free of cost)
You will receive pickup scheduling details

Pack Securely:

Pack product in original packaging
Ensure all tags are attached and intact
Include invoice/order slip if available

Pickup:

Courier will collect from your address
Obtain pickup receipt/tracking number
All return shipping costs borne by Aureti

Inspection:

We will inspect returned product within 3-5 business days of receipt
Product must meet all eligibility criteria
We reserve the right to reject returns that don't meet criteria

Refund/Exchange:

If approved: Refund/exchange processed as per Sections 12.9/12.6
If rejected: Product will be returned to you at your expense

12.8 Rejection of Returns

We reserve the right to reject returns if:

Product doesn't meet eligibility criteria (Section 12.3)
Tags are removed or missing
Product shows signs of use, wear, or damage
Return is initiated after 5-day window
Return is unauthorized (no return authorization email from us)

If Rejected:

You will be notified via email with reason for rejection
Product will be returned to you
Return shipping charges will be borne by you
No refund will be issued

12.9 Refund Process

Refund Eligibility:

Only for products that meet return eligibility criteria
After successful inspection of returned product

Refund Timeline:

Inspection: 3-5 business days after receiving returned product
Refund initiation: Within 24-48 hours of approval
Refund processing: 7-10 business days from initiation
Bank credit: Additional 5-7 business days (depends on your bank)

Total timeline: Approximately 15-20 business days from product pickup

Refund Method:

Refunds will be processed to your original payment method only
No cash refunds or bank transfers to different accounts
You will receive email confirmation when refund is processed

Refund Amount:

100% of product price (no deductions)
GST amount included
Shipping was free, so no shipping refund applicable

Tracking Your Refund:

Check your original payment method (credit card, bank account, UPI app)
Contact your bank if refund doesn't reflect after 20 business days
We will provide refund reference number for your records

12.10 Store Credit (Optional)

Instead of refund, you may opt for:

Store credit for future purchases
Store credit will be valid for 12 months
Can be used on any product on our website
Non-transferable and non-refundable

12.11 Exceptions to Return Policy

The following are non-returnable under any circumstances:

Products purchased during clearance sales (if explicitly marked as final sale)
Gift cards or vouchers (if applicable in future)
Products damaged due to misuse, negligence, or improper care by customer

12.12 Consumer Rights Override

Nothing in this return policy limits your statutory rights under:

Consumer Protection Act, 2019
Sale of Goods Act, 1930
Any other applicable consumer protection laws

If our return policy conflicts with your statutory rights, your statutory rights prevail.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 Ownership

All content on our website and related to our products is the exclusive intellectual property of Aureti and is protected under:

The Copyright Act, 1957
The Trade Marks Act, 1999
The Designs Act, 2000
Common law rights and international treaties

Protected Content Includes:

Product designs, patterns, cuts, and silhouettes
Original product photographs and images
Text, product descriptions, and creative copy
Website design, layout, and user interface
Graphics, logos, brand elements, and trademarks
Videos, multimedia content, and audio
Software and source code

13.2 Trademark

"Aureti" and our logo are trademarks owned by us. Unauthorized use is strictly prohibited.

13.3 Restrictions on Use

You may NOT, without our prior written permission:

Copy, reproduce, distribute, or display any content from our website
Use our product photographs for commercial purposes
Create derivative works based on our designs or content
Use our trademarks, brand name, or logo
Reverse engineer, decompile, or disassemble any software
Frame or mirror our website or create links suggesting association/endorsement
Extract data through scraping, robots, or automated means
Use our content in any way that competes with our business

13.4 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use our website for personal, non-commercial purposes
View and download product images solely for personal reference before purchase
Share our website links on social media (without modification)

This license terminates automatically if you breach these Terms.

13.5 User-Generated Content

If you submit reviews, comments, photographs, or other content:

You grant us a worldwide, royalty-free, perpetual license to use, display, and reproduce such content
You represent that you own or have rights to submit such content
You waive any moral rights in such content
We may moderate, edit, or remove user content at our discretion

13.6 Reporting Infringement

If you believe your intellectual property rights have been infringed on our website, contact us at auretiofficial@gmail.com with:

Description of the copyrighted work or trademark
URL or location of allegedly infringing content
Your contact information and statement of good faith belief
Statement of accuracy under penalty of perjury

13.7 Consequences of Violation

Unauthorized use of our intellectual property may result in:

Immediate termination of your account
Legal action under applicable Indian laws
Claims for damages and injunctive relief
Criminal prosecution under the Copyright Act, 1957

14. USER CONDUCT AND PROHIBITED ACTIVITIES

14.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

14.2 Prohibited Activities

You shall NOT:

Fraudulent Activities:

Engage in any fraudulent transactions or chargebacks
Use stolen or unauthorized payment methods
Provide false or misleading information
Impersonate any person or entity

Technical Violations:

Attempt unauthorized access to our systems, servers, or databases
Introduce viruses, malware, trojans, or malicious code
Interfere with website functionality or security features
Use bots, scripts, or automated tools to access our website
Engage in denial-of-service attacks or similar actions

Content Violations:

Post defamatory, obscene, or offensive content
Upload content that violates any law or third-party rights
Share content containing viruses or harmful components
Spam or send unsolicited communications

Commercial Misuse:

Resell products without authorization
Use our platform for unauthorized commercial purposes
Scrape or harvest data from our website
Create accounts in bulk or using automated means

Harassment:

Harass, abuse, or threaten other users or our staff
Engage in discriminatory behavior
Stalk or invade privacy of others

14.3 Consequences of Violation

If you violate these terms:

We may suspend or terminate your account immediately
We may cancel pending orders without refund
We may report illegal activities to law enforcement
We may pursue legal action and claim damages
You will be liable for any losses we incur due to your violation

14.4 Cooperation with Law Enforcement

We cooperate fully with law enforcement and may disclose your information if:

Required by law or court order
Necessary to prevent fraud or illegal activity
To protect our rights, property, or safety
To enforce these Terms

15. PRIVACY AND DATA PROTECTION

15.1 Legal Framework

We collect and process your personal data in accordance with:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consumer Protection (E-commerce) Rules, 2020
Any other applicable data protection regulations

15.2 Information We Collect

Personal Information:

Name, email address, phone number
Billing and shipping addresses
Payment information (processed by Razorpay)
Order history and preferences
Communication history with customer service

Automatically Collected:

IP address, browser type, device information
Cookies and tracking technologies
Website usage data and analytics
Pages visited and time spent

15.3 How We Use Your Information

Primary Purposes:

Process and fulfill your orders
Communicate about orders, shipping, and delivery
Provide customer support and respond to inquiries
Process payments securely through Razorpay
Send order confirmations and updates

Secondary Purposes (with your consent):

Send marketing communications and promotional offers
Personalize your shopping experience
Improve our products and services
Conduct market research and analytics
Prevent fraud and ensure security

15.4 Legal Basis for Processing

We process your data based on:

Contractual necessity: To fulfill our contract with you
Legal obligation: To comply with tax, accounting, and legal requirements
Legitimate interest: To improve our services and prevent fraud
Consent: For marketing communications (you can withdraw anytime)

15.5 Information Sharing and Disclosure

We do NOT sell your personal information to third parties.

We may share your information with:

Service Providers (under strict confidentiality):

Payment gateway (Razorpay) for transaction processing
Courier and logistics partners for order delivery
IT service providers for website hosting and maintenance
Email service providers for communications
Analytics providers for business insights

Legal Requirements:

Law enforcement or regulatory authorities when legally required
Courts or tribunals pursuant to court orders
Government agencies for tax and regulatory compliance

Business Transfers:

In case of merger, acquisition, or sale of business (you will be notified)

With Your Consent:

Any other third party with your explicit permission

15.6 Data Security

Security Measures:

Industry-standard SSL/TLS encryption for data transmission
Secure servers with firewall protection
Access controls and authentication mechanisms
Regular security audits and updates
Payment data handled by PCI-DSS compliant Razorpay

Limitations:

No method of transmission is 100% secure
We cannot guarantee absolute security against sophisticated attacks
You are responsible for keeping your password confidential

15.7 Data Retention

We retain your personal information:

Order data: For 7 years (as per tax and accounting requirements)
Account data: Until you request deletion or account closure
Marketing data: Until you unsubscribe or withdraw consent
Legal requirements: As mandated by applicable laws

15.8 Your Rights

Under Indian law, you have the right to:

Access: Request a copy of your personal data we hold
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal retention requirements)
Portability: Request your data in a portable format
Objection: Object to processing for marketing purposes
Withdrawal: Withdraw consent for data processing (where consent is the basis)
Grievance: File complaints with our Grievance Officer

To exercise these rights, contact:

Email: auretiofficial@gmail.com
Grievance Officer details in Section 22

15.9 Marketing Communications

Opt-In:

We will send marketing emails only with your consent
You can opt-in during registration or checkout

Opt-Out:

You can unsubscribe anytime by clicking "Unsubscribe" in emails
Email us at auretiofficial@gmail.com to opt-out
We will process your request within 7 business days

Transactional Emails:

Order confirmations, shipping updates, and customer service communications will continue even if you opt-out of marketing

15.10 Cookies and Tracking

What We Use:

Essential cookies for website functionality
Analytics cookies to understand user behavior (Google Analytics)
Marketing cookies for targeted advertising (with consent)

Your Control:

You can disable cookies in your browser settings
Disabling cookies may affect website functionality
Some features may not work without cookies

15.11 Third-Party Links

Our website may contain links to third-party websites:

We are not responsible for their privacy practices
We recommend reading their privacy policies
Our Privacy Policy does not apply to third-party sites

15.12 Children's Privacy

Our services are not intended for persons under 18
We do not knowingly collect data from minors
If we learn we have collected minor's data, we will delete it immediately
Parents/guardians should supervise minors' internet use

15.13 International Data Transfers

Your data is stored and processed in India
If we transfer data internationally (e.g., cloud services), we ensure adequate safeguards
We comply with Indian data protection regulations

15.14 Data Breach Notification

In the event of a data breach:

We will investigate immediately
We will notify affected users within reasonable time
We will report to authorities as required by law
We will take steps to mitigate harm

15.15 Updates to Privacy Policy

We may update this Privacy Policy from time to time
Changes will be posted on our website with updated effective date
Continued use after changes constitutes acceptance
For material changes, we will notify you via email

16. LIMITATION OF LIABILITY

16.1 Scope of Limitation

To the maximum extent permitted under Indian law, Aureti, its proprietor, employees, agents, and affiliates shall have limited liability as set forth below.

16.2 Exclusion of Indirect Damages

We shall NOT be liable for any:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, business opportunities, or contracts
Loss of data or information
Loss of goodwill or reputation
Business interruption or downtime
Cost of substitute goods or services

16.3 Product Liability Limitations

We are NOT liable for:

Natural variations inherent in handcrafted products (as described in Section 7.2)
Minor color variations due to screen displays or photography
Damages arising from improper use, care, or storage of products
Damages occurring after delivery and acceptance
Wear and tear from normal use
Damages from failure to follow care instructions

16.4 Website and Service Limitations

We are NOT liable for:

Website downtime, errors, or technical issues
Delays in order processing due to system failures
Loss of data during transmission
Unauthorized access to your account (if due to your negligence)
Third-party service failures (payment gateway, courier)

16.5 Maximum Liability Cap

Our total aggregate liability for any claim arising from your purchase shall NOT exceed:

The amount you actually paid for the specific product giving rise to the claim
This cap applies regardless of the form of action (contract, tort, negligence, etc.)

16.6 Statutory Rights Protected

IMPORTANT: Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of consumer rights under the Consumer Protection Act, 2019
Breach of implied warranties under the Sale of Goods Act, 1930
Any liability that cannot be excluded or limited under Indian law

16.7 Basis of Bargain

You acknowledge that:

The limitations in this Section reflect a fair allocation of risk
The pricing of our products reflects these limitations
We would not enter into this agreement without these limitations

17. INDEMNIFICATION

17.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Aureti, its proprietor, employees, agents, and affiliates from any and all:

Claims, demands, and lawsuits
Damages, losses, liabilities, and expenses
Legal fees and costs
Arising from or related to:

Your Actions:

Your breach of these Terms and Conditions
Your violation of any applicable law or regulation
Your violation of any third-party rights (intellectual property, privacy, etc.)
Your use or misuse of our products or website
Any false or misleading information you provide
Any fraudulent activity from your account

17.2 Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification
You will cooperate fully with our defense
You may not settle any claim without our prior written consent

17.3 Notification

We will notify you promptly of any claim requiring indemnification
Failure to notify does not waive your indemnification obligation unless you are materially prejudiced

18. FORCE MAJEURE

18.1 Definition

"Force Majeure" means any event beyond our reasonable control that prevents or delays performance of our obligations under these Terms.

18.2 Force Majeure Events Include:

Natural Disasters:

Earthquakes, floods, storms, cyclones, tsunamis
Landslides, fires, droughts
Pandemics, epidemics, or health emergencies

Government Actions:

Government orders, regulations, or restrictions
Lockdowns, curfews, or quarantines
Import/export restrictions
Changes in law or policy

Civil Unrest:

War, invasion, or military action
Terrorism, riots, or civil commotion
Strikes or labor disputes (not involving our employees)

Infrastructure Failures:

Power outages or electricity failures
Internet or telecommunications failures
Failure of suppliers, manufacturers, or carriers
Transportation disruptions

Other Events:

Acts of God
Any other event beyond our reasonable control

18.3 Effect of Force Majeure

If a Force Majeure event occurs:

We are not liable for failure or delay in performing our obligations
Our obligations are suspended for the duration of the Force Majeure event
We will make reasonable efforts to minimize impact and resume performance
We will notify you as soon as reasonably practicable

18.4 Extended Force Majeure

If Force Majeure continues for more than 30 days:

Either party may terminate the affected order
We will provide a full refund for any undelivered order
No other liability or damages shall apply

18.5 Your Obligations

Force Majeure does NOT excuse your payment obligations for orders already dispatched or delivered.

19. GOVERNING LAW AND DISPUTE RESOLUTION

19.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to:

The Indian Contract Act, 1872
The Sale of Goods Act, 1930
The Consumer Protection Act, 2019
The Information Technology Act, 2000
The Arbitration and Conciliation Act, 1996

19.2 Jurisdiction

For Disputes up to ₹1 Crore:

Subject to the exclusive jurisdiction of:

Consumer Forums under the Consumer Protection Act, 2019:

District Consumer Disputes Redressal Commission, Bhilwara (for claims up to ₹50 lakhs)
State Consumer Disputes Redressal Commission, Rajasthan (for claims between ₹50 lakhs and ₹1 crore)
National Consumer Disputes Redressal Commission (for claims between ₹1 crore and above)

Civil Courts in Bhilwara, Rajasthan

For Other Disputes:

Courts in Bhilwara, Rajasthan shall have exclusive jurisdiction

19.3 Dispute Resolution Process

Before initiating formal legal action, we encourage the following process:

Step 1: Customer Support (Mandatory First Step)

Contact us at auretiofficial@gmail.com
Provide detailed description of the dispute
Include order number and relevant documentation
We will acknowledge within 48 hours

Step 2: Internal Grievance Redressal (Within 15 Days)

Escalate to our Grievance Officer (details in Section 22)
Grievance Officer will investigate and respond within 30 days
Good faith effort to resolve amicably

Step 3: Negotiation and Mediation (Optional)

If unresolved, we may propose mediation
Mutually agreed mediator
Costs shared equally
Non-binding unless agreed in writing

Step 4: Consumer Forum or Arbitration

If negotiation fails, you may approach:

Consumer Forum (for consumer disputes under Consumer Protection Act)
Civil Courts (for contractual disputes)
Arbitration (if mutually agreed)

19.4 Arbitration (Optional)

If both parties agree, disputes may be resolved through arbitration:

Arbitration under the Arbitration and Conciliation Act, 1996
Single arbitrator mutually appointed
If no agreement, arbitrator appointed by District Court, Bhilwara
Seat of arbitration: Bhilwara, Rajasthan
Language: English or Hindi
Arbitration award shall be final and binding
Costs as determined by arbitrator

19.5 Consumer Rights Under Consumer Protection Act

Nothing in this Section prevents you from:

Filing complaints with Consumer Forums at District, State, or National level
Seeking remedies under the Consumer Protection Act, 2019
Exercising any statutory rights available to consumers under Indian law

Your consumer rights cannot be waived by these Terms.

19.6 Limitation Period

Any legal action must be initiated within the limitation period prescribed under:

The Limitation Act, 1963
The Consumer Protection Act, 2019
Any other applicable law

Generally, consumer complaints must be filed within 2 years from the date of cause of action.

19.7 Class Action Waiver

You agree to resolve disputes individually and NOT as part of any class or representative action, except where prohibited by law (including consumer class actions under Consumer Protection Act).

19.8 Waiver of Jury Trial

To the extent permitted by law, both parties waive the right to jury trial (not applicable in India, included for legal completeness).

20. AMENDMENTS AND MODIFICATIONS

20.1 Right to Modify

We reserve the right to update, modify, amend, or replace any part of these Terms and Conditions at any time, at our sole discretion, without prior notice.

20.2 Reasons for Changes

We may modify these Terms due to:

Changes in applicable laws or regulations
Changes in our business practices or operations
Introduction of new features or services
Feedback from customers or regulatory authorities
To address unforeseen issues or improve clarity

20.3 Notice of Changes

When we make changes:

The "Effective Date" at the top will be updated
Material changes will be notified via:

Email to your registered email address
Prominent notice on our website homepage
Pop-up notification when you log in

20.4 Effective Date of Changes

Changes become effective immediately upon posting on our website
For material changes affecting existing orders, we will provide reasonable notice period (typically 15-30 days)
Existing orders placed before changes will be governed by Terms in effect at time of order

20.5 Your Acceptance

Continued use of our website or services after changes constitutes your acceptance of the modified Terms.

If you do not agree with the changes:

Discontinue use of our website immediately
Cancel any pending orders (if not yet dispatched)
Close your account
Contact us at auretiofficial@gmail.com

20.6 Your Responsibility

It is your responsibility to:

Review these Terms periodically
Check the "Effective Date" for updates
Understand the current Terms before placing orders

We recommend checking this page every time you make a purchase.

20.7 Version History

We maintain records of previous versions of these Terms, which are available upon request at auretiofficial@gmail.com.

21. GENERAL PROVISIONS

21.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court or tribunal of competent jurisdiction:

The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the provision shall be severed and deleted
The remaining provisions shall continue in full force and effect
The invalidity of one provision does not affect the validity of other provisions

21.2 Waiver

No waiver by Aureti of any term or condition shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

Our failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision
Any waiver must be in writing and signed by an authorized representative of Aureti
Waiver of a breach does not waive subsequent breaches

21.3 Entire Agreement

These Terms and Conditions, together with:

Our Privacy Policy
Any order confirmations
Any other policies posted on our website

Constitute the entire agreement between you and Aureti regarding:

Your use of our website
Purchase of our products
All related matters

This agreement supersedes all prior or contemporaneous:

Agreements, understandings, or representations
Oral or written communications
Negotiations or discussions

21.4 Assignment

You may NOT assign or transfer:

These Terms and Conditions
Your rights or obligations under these Terms
Your account

Without our prior written consent. Any unauthorized assignment is void.

We may assign or transfer:

These Terms and Conditions
Our rights and obligations
Your account information and order history

To any third party (e.g., in case of merger, acquisition, or business sale) without your consent. We will notify you of any such assignment.

21.5 Relationship of Parties

Nothing in these Terms creates any:

Partnership, joint venture, or agency relationship
Employer-employee relationship
Franchise or distributor relationship

Between you and Aureti. You have no authority to bind Aureti or make commitments on our behalf.

21.6 Third-Party Rights

These Terms are for the benefit of you and Aureti only. No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act or otherwise.

21.7 Survival

The following provisions shall survive termination or expiration of these Terms:

Intellectual Property Rights (Section 13)
Limitation of Liability (Section 16)
Indemnification (Section 17)
Governing Law and Dispute Resolution (Section 19)
General Provisions (Section 21)
Any other provisions that by their nature should survive

21.8 Headings

Section headings and titles in these Terms are for convenience only and have no legal or contractual effect. They do not affect the interpretation of these Terms.

21.9 Language

These Terms are drafted in English. In case of any translation into other languages, the English version shall prevail in case of any conflict or ambiguity.

21.10 Electronic Communications

You consent to receive communications from us electronically, including:

Email communications
Website notifications
SMS/text messages (if you provide your phone number)

You agree that all electronic communications satisfy any legal requirement that communications be in writing.

21.11 Force and Effect

These Terms shall remain in full force and effect while you use our website or maintain an account with us.

21.12 Acknowledgment of Understanding

By using our website, you acknowledge that:

You have read these Terms in their entirety
You understand these Terms
You agree to be bound by these Terms
You have had the opportunity to seek independent legal advice
You are entering into a legally binding contract

22. GRIEVANCE REDRESSAL MECHANISM

22.1 Grievance Officer

As required under the Consumer Protection (E-commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address your complaints and concerns.

Grievance Officer Details:

Name: Reeti Chandak
Designation: Proprietor & Grievance Redressal Officer
Email: auretiofficial@gmail.com
Phone: [Insert Phone Number]
Address: 7-A-14, Chandra Shekhar Azad Nagar, Bhilwara, Rajasthan - [PIN CODE]
Working Days: Monday to Saturday (excluding public holidays)
Working Hours: 10:00 AM to 6:00 PM IST

22.2 How to File a Grievance

Step 1: Contact Customer Support First

Email: auretiofficial@gmail.com
Most issues are resolved at this level within 2-3 business days

Step 2: Escalate to Grievance Officer

If not resolved or for serious complaints, file a grievance with:

Required Information:

Your name and contact details
Order number (if applicable)
Detailed description of the grievance
Supporting documents (invoices, screenshots, photographs, videos)
Expected resolution or remedy

How to Submit:

Email: auretiofficial@gmail.com (Subject: "Grievance - [Your Name]")
Written Letter: To the address above
Phone: During working hours (recorded for quality purposes)

22.3 Grievance Handling Timeline

Acknowledgment: Within 48 hours of receiving your grievance
Investigation: 5-7 business days
Resolution: Within 30 days from date of receipt of grievance
Communication: Regular updates on progress

If we need additional information or time, we will notify you with reasons.

22.4 Types of Grievances We Handle

Product quality issues or defects
Delivery delays or non-delivery
Payment and refund issues
Return and exchange disputes
Customer service complaints
Privacy and data protection concerns
Website or technical issues
Billing discrepancies
Misleading product information
Any violation of your consumer rights

22.5 Escalation Process

If you are not satisfied with the Grievance Officer's resolution:

Level 1: Internal Review

Request internal review within 7 days
Senior management review within 15 days

Level 2: Consumer Forum

File complaint with District/State/National Consumer Forum
As per Consumer Protection Act, 2019
Details in Section 19

Level 3: Regulatory Authorities

Department of Consumer Affairs: https://consumerhelpline.gov.in
National Consumer Helpline: 1800-11-4000
Legal Metrology Department, Rajasthan
Cyber Crime Cell (for data/privacy issues)

22.6 Our Commitment

We commit to:

Handle all grievances fairly, transparently, and promptly
Maintain confidentiality of your information
Provide clear reasoning for our decisions
Act in good faith to resolve disputes amicably
Respect your consumer rights under Indian law

22.7 Record Keeping

We maintain records of all grievances for audit and regulatory purposes as required under applicable laws.

23. CONSUMER AWARENESS AND RIGHTS

23.1 Know Your Rights

As a consumer under the Consumer Protection Act, 2019, you have comprehensive rights including:

Right to Information:

Clear product descriptions and pricing
Transparent terms and conditions
Accurate delivery timelines

Right to Choose:

Variety of products and payment methods
Freedom to select products without coercion

Right to Safety:

Products free from manufacturing defects
Safe and quality products

Right to be Heard:

Access to customer support
Grievance redressal mechanism

Right to Seek Redressal:

Return, refund, or replacement for defective products
Approach Consumer Forums for disputes

Right to Consumer Education:

Access to information about consumer rights
Awareness of dispute resolution mechanisms

23.2 Unfair Trade Practices

We do NOT engage in:

False or misleading advertisements
Deceptive pricing practices
Bait-and-switch tactics
Concealment of material information
Unauthorized charges

If you believe we have engaged in unfair trade practices, file a complaint with our Grievance Officer or Consumer Forum.

23.3 Consumer Forum Contact

District Consumer Forum, Bhilwara:
[Insert Address if available, or mention "Contact details available at consumerhelpline.gov.in"]

National Consumer Helpline:
Phone: 1800-11-4000
Website: https://consumerhelpline.gov.in

23.4 Additional Resources

Consumer Protection Act, 2019: Full text available at https://consumeraffairs.nic.in
Consumer Online Dispute Redressal (ODR): For online resolution of disputes
Legal Metrology Department: For weighing/measuring disputes

24. CONTACT INFORMATION

24.1 Customer Support

For general inquiries, order support, or assistance:

Email: auretiofficial@gmail.com
Response Time: Within 24-48 hours (business days)
Working Days: Monday to Friday (excluding public holidays)
Working Hours: 10:00 AM to 6:00 PM IST

24.2 Registered Office

Aureti
7-A-14, Chandra Shekhar Azad Nagar
Bhilwara, Rajasthan -311001
India

24.3 Grievance Officer (For Complaints)

See Section 22 for complete details.

24.4 Order Tracking and Updates

Login to your account on our website
Check order status and tracking information
Email us for assistance

24.5 Returns and Exchanges

Email: auretiofficial@gmail.com
Subject: "Return Request - [Order Number]"

24.6 Business Inquiries

For collaborations, wholesale, or business partnerships:
Email: auretiofficial@gmail.com

24.7 Social Media

[You can add your Instagram, Facebook, etc. handles here when ready]

We aim to respond to all inquiries within 2-3 business days. For urgent matters, please mention "URGENT" in the subject line.

25. ACKNOWLEDGMENT AND ACCEPTANCE

25.1 Your Acknowledgment

By accessing our website, browsing products, creating an account, or placing an order, you acknowledge and confirm that:

✓ You have read and understood these Terms and Conditions in their entirety
✓ You agree to be bound by these Terms
✓ You have had the opportunity to seek independent legal advice before accepting
✓ You understand this is a legally binding contract under Indian law
✓ You are competent to contract as per the Indian Contract Act, 1872
✓ All information provided by you is true, accurate, and complete
✓ You will comply with these Terms and all applicable Indian laws

25.2 Electronic Acceptance

Your electronic acceptance (by clicking "I Agree," "Accept," or similar buttons, or by using our website/services) constitutes a legally binding agreement equivalent to a signed written contract.

25.3 Minors

If you are under 18 years of age, you confirm that you have obtained parental/guardian consent to use our website and agree to these Terms.

25.4 Questions or Concerns

If you have any questions about these Terms before accepting, please contact us at auretiofficial@gmail.com. Do not proceed if you do not understand or agree with any part of these Terms.